Cancellation and Refund Policy

Last updated: 13th August 2024

1. Cancellation Policy

If you wish to cancel a project after work has begun, please be aware of the following:

  • We will charge a fee based on the completion percentage of the assigned task.

  • The exact percentage will be determined on a case-by-case basis, depending on the amount of work completed and resources invested.

2. Refund Policy

Our refund policy is as follows:

  • If we are unable to deliver the product for any reason, you will receive a full refund of your advance payment (without interest).

  • If you cancel the project before any work has begun, you will receive a full refund of any payments made.

  • For cancellations after work has begun, refunds will be prorated based on the work completed.

3. Changes to Project Scope

  • If you request changes to the project after work has begun, additional charges may apply.

  • Any potential extra charges will be discussed and agreed upon before implementing the changes.

4. Revision Policy

  • Three rounds of revisions are included at each phase of the project.

  • Revisions must be requested within 72 hours after deliverables have been sent.

  • Additional revisions beyond the included three rounds will be charged at an hourly rate.

5. Payment for Completed Work

  • In all cases of cancellation, you will be required to pay for any work completed up to the point of cancellation.

  • This includes any third-party costs incurred (e.g., purchased assets or services) that cannot be refunded.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us at [Your contact email]. Please provide your project details and the reason for your request.

7. Processing of Refunds

  • Approved refunds will be processed within [X] business days.

  • Refunds will be issued using the same method of payment used for the initial transaction.

8. Exceptions

We reserve the right to make exceptions to this policy on a case-by-case basis at our discretion.

9. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page.

10. Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact us at contact@mehulkundu.com.